Automate up to 70% of customer support in 7 days
KarmaCX replies to your customers in seconds across your website, so your team can focus on what matters.
Trusted by SaaS, E-commerce and Hospitality teams across EU & ME
Three steps to automated customer support
Most platforms take weeks to set up and months to get right. We're live in days because we keep it simple.
Connect
Point us to your knowledge base, help center, or upload docs
Or connect your helpdesk—we can integrate with most platforms
Customise
Set your tone, configure escalation rules, adjust response style
Your AI, your voice, your rules
Deploy
Embed widget with one line of code or use our API
Widget and API work standalone—no helpdesk required
See KarmaCX in action
Experience how our AI handles real customer inquiries. Try the interactive demo to see instant, accurate responses across common support scenarios.
KarmaCX Assistant
Online • Responds in seconds
Try these common questions:
Demo uses sample data. Please do not enter personal information.
Works with your stack or replaces it entirely
Helpdesk agnostic AI that connects to everything. Use KarmaCX with your existing tools, or go standalone with our widget and API.
Connect your helpdesk
+ Others via our universal MCP tools
Connect your data sources
+ Others via our universal MCP tools
No helpdesk? No problem.
Our widget and API works standalone with your knowledge base. No helpdesk required, no extra fees.
Analytics & Insights
Track performance in real-time
Monitor every metric that matters. See resolution trends, conversation volume, response times, and customer satisfaction scores—all in one dashboard.
- Real-time resolution tracking with daily trends
- Average resolution time monitoring
- Conversation volume analytics
Full Conversation Transparency
Every conversation, fully logged
Access complete transcripts of every customer interaction. Track resolution outcomes, conversation duration, and see exactly how your AI handles each query. All conversations data is encrypted and masked so that only you have access to it.
- Complete conversation transcripts
- Resolution outcome tracking
- Customer and channel metadata
- Message count and duration stats
Customise Your AI Assistant
Your brand, your voice
Configure your AI Assistent identity, personality, and behavior. Set the tone, writing style, and custom instructions to make your AI sound exactly like your team.
- Customisable Assistant name and identity
- Adjustable tone and writing style
- Custom instruction prompts
- Brand voice consistency controls
Ready to see it in action?
Experience the full platform with a personalised demo. See how KarmaCX can transform your customer support.
Fast setup
Add a widget to your site or connect via API in minutes.
Fair pricing
Pay only for resolved conversations.
Enterprise-grade security
DEK-KEK encryption with AWS KMS, role-based access control, and tenant isolation ensure your data stays protected.
Adjustable corporate voice
Train your AI agent to speak in your company's unique tone and style.
Continuous learning
Expand your knowledge base over time without worrying about context limits.
Layered client structure
Perfect for B2B companies - AI adjusts responses based on user roles (admin, agent, customer).
Instant responses
Customers get answers right when they need them.
Simple fallback
Any question the AI Agent can't solve is left for your team to handle directly.
See how KarmaCX stacks up against Intercom, Tidio, Zendesk & Gorgias
We price per resolution—no seat tax, no opaque bundles. Compare pricing, setup speed, AI quality, and transparency.
Compare NowLoved by support teams worldwide
See how businesses like yours are transforming their customer experience.
"We integrated KarmaCX as a standalone widget inside our SaaS dashboard. It now handles the majority of repetitive questions about how our platform works — things our team used to answer all day manually."
"We finally stopped answering the same questions over and over. KarmaCX gives customers the info they need instantly — and our team actually has time to breathe."
"Our online store gets hundreds of 'where's my order?' messages. KarmaCX now handles most of them automatically — so our team can focus on the few that really need a human touch."
Based on 200+ customer reviews
Scalable customer support without growing headcount
Automate onboarding, troubleshooting, and account questions right inside your product dashboard. KarmaCX handles repetitive requests so your team can focus on building.
Key Features
Widget or API deployment
Start fast with our simple widget for quick POC, or use our API for custom integration into your product.
Flexible integrations
Connect to Intercom, HubSpot, Zendesk for context. Need custom integration? Our MCP architecture makes new integrations quick.
Context-aware automation
Pulls precise answers from your docs and product guides, with optional CRM/order data for personalized responses.
Sample Interactions
How do I invite new users to my workspace?
Go to Settings → Members → Invite. KarmaCX can even generate a step-by-step link for your customer.
Why can't my API key connect?
Your key might be restricted to test mode. Here's how to switch to live mode safely.
How do I upgrade my plan?
You can upgrade anytime from your Billing section — KarmaCX guides users through it automatically.
Built for businesses that take security seriously
We handle customer data responsibly. No cutting corners.
End-to-end encryption
All data transmitted between your systems and ours is encrypted in transit and at rest.
Your API keys, your control
Deploy your apps with your own credentials and manage access your way. We hold the keys securely so your integrations stay permanent until you say otherwise.
GDPR compliant
Built with European data protection standards in mind. Your data, your control.
Role-based access
Control who on your team can access conversations, settings, and integrations.
Full conversation logs
Every interaction is logged and auditable. See exactly what your AI is saying to customers.
Data isolation
Your customer data never trains our models. All data is encrypted and masked—context is provided to the AI in encrypted form.
Only pay when AI Agent helps a customer
Fair, transparent pricing that scales with the number of resolutions you need
For businesses handling less than 10,000 support tickets per month
Ideal for small teams starting with AI-powered support — no fixed monthly fee.
- Website widget
- API integration (basic)
- Upload FAQs or simple documents as data source
- Enterprise-grade security
- Standard email support
For businesses handling 10,000 - 50,000 support tickets per month
Best for growing businesses with steady support needs at scale.
- Website widget
- API integration with increased rate limits
- Connect to website pages or structured documents as data sources
- Enterprise-grade security
- Priority support SLA
For businesses handling 50,000+ support tickets per month
Designed for larger teams with higher volume and advanced requirements.
- Everything in Growth
- Connect to full knowledge bases and advanced data sources
- Enterprise-grade security
- Tailored SLAs and onboarding
- Volume-based pricing
A resolution is counted when KarmaCX's AI Agent completes a customer conversation without requiring human takeover.
Pricing is usage-based. Resolutions calculated monthly.
"With KarmaCX, you only pay when your customers actually get help — nothing wasted."
Frequently asked questions
Everything you need to know about KarmaCX and how it can transform your customer support.
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